These Terms and Conditions apply to all contracts for the use of the Software-as-a-Service (SaaS) platform BANO between Connected Competence UG (haftungsbeschränkt) (hereinafter "Provider") and the Customer.
The Provider provides services exclusively on the basis of these Terms and Conditions. Conflicting or deviating terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
The Provider makes the web-based project and task management software BANO available to the Customer for use via the Internet. The specific services and features booked are based on the selected plan (Small, Medium or Enterprise).
BANO includes features such as Kanban boards, task management, team collaboration, AI-powered tag suggestions (depending on plan) and other features as described on the website.
The contract is formed by the Customer's registration on the BANO platform and selection of a plan. With registration, the Customer makes a binding offer to conclude a usage agreement.
The Provider accepts the offer by activating access and sending an order confirmation via email. The contract is formed upon receipt of the order confirmation.
The contract is concluded for an indefinite period and automatically renews for one month at a time unless terminated in due time.
Both parties may terminate the contract at any time to the end of the current calendar month. Termination must be in text form (e.g. via email to contact@connectedcompetence.de).
The right to extraordinary termination for good cause remains unaffected. Good cause for the Provider exists in particular in case of serious violations of these Terms and Conditions, payment default of more than 30 days or abusive use of the platform.
Prices are based on the selected plan and can be viewed on the website. All prices are net prices plus statutory value added tax.
Billing is monthly in advance. The Provider invoices the Customer at the beginning of each billing period. Payment is due within 14 days of receipt of invoice without deduction.
In case of payment default, the Provider is entitled to charge default interest of 9 percentage points above the base interest rate. The Provider reserves the right to block access after unsuccessful reminder in case of payment default.
Blocking occurs no earlier than 30 days after due date and after prior reminder. The Customer remains obliged to pay during the blocking period.
The Provider strives for the highest possible availability of the platform. However, 100% availability cannot be technically guaranteed. Maintenance work, security updates or force majeure may lead to interruptions.
Planned maintenance work is usually carried out on Sundays or by prior arrangement with the Customer. The Provider will inform the Customer in good time about planned maintenance windows. All times are in Central European Time (CET/CEST).
The Provider reserves the right to further develop and improve the software. Significant changes to the scope of services will be communicated to the Customer in good time.
The Customer is obliged to:
In case of violations of these obligations, the Provider is entitled to temporarily or permanently block access and terminate the contract extraordinarily.
The Provider regularly backs up the data stored on the platform. These serve system security and recovery in case of technical failures.
The Customer is advised that they are responsible for backing up their own data. The Provider recommends that the Customer regularly create their own backups of important data.
After termination of the contract, the Customer's data will be completely deleted within 30 days, unless there are legal retention obligations.
The Customer has the option to have their data exported upon request before contract termination. Data exports can be requested via email to contact@connectedcompetence.de.
The Provider is liable without limitation for damages arising from injury to life, body or health and for damages based on intent or gross negligence of the Provider, its legal representatives or vicarious agents.
For slightly negligent breaches of duty, the Provider is only liable in case of violation of essential contractual obligations and limited to the contractually typical, foreseeable damage. In this case, liability is limited in amount to three times the monthly fee.
The Provider is not liable for other damages, in particular indirect damages, consequential damages, lost profits or data loss, to the extent legally permissible.
Consumers within the meaning of Section 13 BGB have a statutory right of withdrawal.
Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of contract conclusion.
To exercise your right of withdrawal, you must inform us (Connected Competence UG (haftungsbeschränkt), Malvenweg 2, 14979 Großbeeren, Email: contact@connectedcompetence.de) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you have requested that the services begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of services already provided up to the time you inform us of your exercise of the right of withdrawal with respect to this contract, compared to the total scope of services provided for in the contract.
The Provider processes the Customer's personal data in accordance with applicable data protection regulations, in particular the GDPR. For more information, please see our Privacy Policy
The Provider reserves the right to change these Terms and Conditions with effect for the future, insofar as this is necessary to adapt to changes in the legal situation, supreme court jurisprudence or market conditions. Changes will be communicated to the Customer at least 4 weeks before they come into effect via email.
If the Customer does not object to the amended Terms and Conditions within 4 weeks of receipt of the change notification, the amended Terms and Conditions are deemed accepted. The Provider will point out this consequence to the Customer in the change notification. If the Customer objects, the Provider is entitled to terminate the contract at the time the changes come into effect.
Contracts between the Provider and the Customer are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
If the Customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered office.
Should individual provisions of these Terms and Conditions be or become invalid, this does not affect the validity of the remaining provisions. The parties undertake to replace invalid provisions with those that come closest to the economic purpose of the invalid provision.